At tablevasehub, we maintain a clear, transparent, and structured protocol regarding returns, cancellations, and refunds. Our operational policies comply fully with the United Kingdom Consumer Rights Act, the European Union Consumer Rights Directive, and applicable commercial frameworks within the United States.
①. Corporate Identity & Communication
All consumer refund and return procedures are managed directly by our dedicated support team.
Brand Name: tablevasehub
Official Website: www.tablevasehub.com
Administrative Office: 21 Old Frome Road, Wells, BA5 2LP, United Kingdom
Support Email: vase@tablevasehub.com
Contact Telephone: +44 7623919238
②. Statutory Right of Withdrawal (14-Day Return Policy)
In accordance with consumer protection statutes in the United Kingdom and the European Economic Area (EEA), consumers have a clear right to change their mind and withdraw from a purchase contract.
Withdrawal Period: You possess a statutory timeframe of 14 days from the day you, or a designated third party acting on your behalf, physically receive the goods to cancel your contract without justification.
Notification: To initiate a return under this right, you must submit a clear written request to our support team at vase@tablevasehub.com within the specified 14-day window to receive formal return instructions.
③. Return Shipping & Address Allocation
To process eligible, non-defective returns effectively, items must be dispatched back to our central facility. Please contact customer support prior to shipment to receive formal return authorization and a return reference number.
Return Address (Global): All authorized returns from the United Kingdom, Europe, and the United States must be sent directly to our primary corporate headquarters: 21 Old Frome Road, Wells, BA5 2LP, UNITED KINGDOM
Return Condition: To be eligible for a refund, returned items must remain unused, in their original condition, and in their original packaging.
Return Costs: For non-defective returns (such as a change of mind), the consumer is responsible for arranging and paying for the return international shipping costs.
④. Defective, Damaged, or Impaired Merchandise
We implement careful operational measures to prepare our vaseware products; however, if an item arrives with structural defects or physical impairment, consumers across all our target markets (the UK, Europe, and the United States) are fully protected.
Reporting Protocol: Contact us via email at vase@tablevasehub.com within a reasonable timeframe after delivery. Your email must include your order number and clear photographic evidence establishing the damage or defect.
Remediation Procedure: Upon formal verification of the photographic documentation by our team, we will authorize a full refund or coordinate a priority replacement dispatch. To ensure a seamless customer experience, you are not required to return the physically damaged item back to our UK facility once sufficient photographic evidence is accepted.
⑤. Extended Logistics Delays & Non-Delivery
We partner with priority international carriers, specifically DHL, FedEx, and UPS networks, to deliver reliably to Europe and the United States.
Standard Timeline: Transit typically requires 5 to 12 business days following standard processing.
Tracking Updates: Automated status tracking is directed to the email address provided at checkout during major shipping milestones: dispatch, transit facility arrival, and local delivery routing.
Delays: If a shipment fails to arrive within our standard delivery window due to unexpected customs or carrier delays, please notify us. Our support team will conduct an immediate trace investigation with the respective carrier. Based on the factual outcome of the inquiry, we will execute either a full refund or provide a replacement shipment.
⑥. Refunds and Original Payment Methods
When a refund is authorized under this policy, the funds are issued back directly to the exact payment method utilized during the initial purchase.
Accepted Payment Networks: Refunds apply to transactions settled via major credit/debit card infrastructures (Visa, Mastercard, American Express) as well as verified digital wallets (Apple Pay and Google Pay).
Processing Timeframe: Once an official refund is executed by our billing department, the time required for the funds to reappear on your statement depends entirely on the processing protocols of your financial institution or digital wallet issuer (typically 3 to 7 business days).
