Who operates this website and where are you located? This website is fully brand-owned and operated by tablevasehub. Our primary administrative headquarters and operational facility are located at 21 Old Frome Road, Wells, BA5 2LP, United Kingdom.
How can I contact your support team? For any order-related inquiries, product questions, or assistance, you can reach our team directly via:
Email: vase@tablevasehub.com
Telephone: +44 7623919238
②. Payments & Security
Which payment methods do you accept? To ensure a secure and seamless checkout experience, we accept all major international payment methods. You can complete your purchase using major credit and debit cards, including Visa, Mastercard, and American Express, as well as verified digital wallets such as Apple Pay and Google Pay.
Is my payment data stored by tablevasehub? No. Your security is our priority. All payment details are encrypted and processed directly through secure networks managed by our payment gateway partner, Stripe. We never store, view, or have access to your full card credentials on our servers.
③. Shipping & Logistics
To which geographic regions do you ship? We proudly fulfill and deliver orders to customers located across the United Kingdom, Europe, and the United States.
What are your standard shipping timelines and carriers? We partner with established international carriers to ensure reliable delivery, primarily utilizing DHL, FedEx, and UPS. The standard shipping duration to our target regions is between 5 and 12 business days from the date of dispatch.
How do I track my order? We provide complete tracking transparency. Automated shipping updates containing official tracking links will be sent directly to your registered email address at key intervals: when your package is dispatched from our facility, when it arrives at regional transit hubs, and when it is out for local delivery.
What happens if my order is delayed? If your shipment exceeds the standard delivery timeframe due to unexpected customs or carrier delays, please reach out to us at vase@tablevasehub.com. Our support team will immediately open an investigation with the carrier to locate your package. Depending on the situation, we will promptly arrange either a complimentary replacement or a full refund to resolve the delay.
④. Returns, Cancellations, & Defective Items
What is the return policy for UK and European consumers? In strict compliance with UK and European Union consumer protection laws, customers in these regions possess a statutory Right of Withdrawal. You have 14 days from the date of physical delivery to cancel your purchase and initiate a return without needing a specific reason. To exercise this right, simply contact our team via email within this 14-day window.
What should I do if an item arrives damaged or broken? We use protective packaging to secure every order; however, if a product arrives damaged or defective, your purchase is fully protected across all our markets.
Please contact our support team via email within a reasonable timeframe after delivery, including your order number and clear photographic evidence of the damage. Once verified by our team, we will immediately arrange a replacement or issue a full refund. To ensure a hassle-free experience, you do not need to return the damaged item back to our UK facility.
